I’m not sure when it began, but dual Drive-Thrus is almost a deal breaker when I’m choosing a fast food establishment. Chick-fil-A is the only successful one to date, just because they are a well oil machine that does just about everything right. McDonald’s has to be the worst and here’s why.
Today I was picking up some breakfast sandwiches and chose the shorter of two lines (9:01am). That’s always a mistake because the longer line will zip through cars as the two vehicles in front of you will order one of every menu item. Once you get to the merge lane other cars think that if they jump in front of you they will get their food faster. Nope, it just causes confusion at the window. Case in point, the window person had to ask what I ordered. I just gave her the total she quoted me. I paid, then on to the next window (9:10am).
As I watched the digital clock display tick away minutes, I couldn’t help but think I could’ve baked biscuits, fried bacon, and cooked some eggs in this amount of time. By the time I got my order (9:29am) it was almost lunchtime. Yeah, about 30 minutes in a McDonald’s drive-thru. My kids said the food was hot and tasty, but then I explained what a queuing oven was.