The Customer is Usually Wrong

The customer is ultimately the one who gives you money, but that shouldn’t make them right. Customers should implore some common sense before they go asking inane questions to store associates.

I worked in retail for a few years at Office Depot and it was quite frustrating to deal with some people. Most of the time people would come in asking for ink refills or typewriter ribbons. I would ask what model they own and they couldn’t remember nor would they bring the empty with them. They bought it at Office Depot, so I guess that was enough.

Of course on the other end of the spectrum, if you work at a place you should know your store and what you stock. There have been times when I’ve asked someone at Best Buy where a certain item is located. They are quick to reply they don’t carry the item and go about killing time until their break or shift ends. I always make it a point to find the item, locate the said employee and show them the item they don’t carry. Then proceed to order it from amazon from my smartphone.

Recommended website. Not Always Right – One star reviews

oneStarThis is where product review gold is found. You will find the most minuscule complaints about how a product didn’t meet expectations. Complaints like, the golf GPS not lowering your score because you are not able to hit your pitching wedge 170 yards like Dustin Johnson.

My favorite so far is reading a Yelp one-star restaurant review. The restaurant wasn’t known for making wraps. In fact, they didn’t have wraps on their menu. The lady asked them to make her a wrap and she had to explain what a wrap was. So when the wrap didn’t come back as she liked she complained and gave a 1-star review of the whole place.

I understand one-star reviews for terrible products, but bringing your subjectivity into the complaint is another thing. I tend to either leave five or one-star reviews. There is no middle ground for me. All it takes is one small experience and I will never go back.

Should we still be opening doors for people?

But don’t be surprised if a woman yells at you for being a sexist. “What? A woman can’t open a door herself?” I saw a young man open the door for his girlfriend as she was driving his truck. Maybe it was her truck. Regardless it was an ugly truck. I’m confused…

When I do open doors for people it’s not only for women. I do it out of curiosity. Well, not really, doors are heavy, I do it because you look weak. My favorite is when you open a door for someone and they continue to ignore the fact that you did something nice for them. They either act like you are supposed to or they don’t bother looking up from their digital distraction. If they don’t look up it’s probably a good idea to shut the door so they can walk into it.

Can you buy online and pickup in store?


The short answer is no.

Once upon a time, I tried to stop by Toys R Us and pick up something for my child. Picked up the box, walked to the front registers and this is where the insanity begins.
  • Me: “I saw this at for 10 dollars less, can I get that price?”
  • Them: “No, we don’t price match”
  • Me: “You don’t price match yourself”
  • Them: “No sir”
  • Me: “Ok, let me use my iPhone to order it online and pick up in store, You know how ridiculous this is right?”
  • Them: “I don’t make the policy”
  • Me: “Should I carry this over to Customer Service, because that’s where I’ll need to pick it up.”
  • Them: “I’ll carry it for you” (I enter my info, pick my store, and guess what, it’s out of stock!)
  • Me: “I’m holding the product, and yet it’s out of stock at your store.”
  • Them: “Yes sir, when it’s the last one, it’s out of stock”
  • Me: “You know how ridiculous this is right”.
  • Them: “I don’t make the policy”
  • Me: “So I can’t buy this for the online price, even though it’s in stock here.”
  • Them: “I don’t make the policy”
  • Me: “Well, I guess you will lose $40 instead of only $10, I’ll just pay $1 more from”
  • Them: “I don’t make the policy”

I would like to know who failed Marketing and Economics and made these policies.

How to win at eBay without overpaying.


There are two styles of eBayers. One will snipe an auction at the last minute (eBay Sniper Street Fighters) and the other will set a price limit.  My strategy is simple. I find an item that I want and I place a maximum bid of what I’m willing to pay. If I get outbid, so be it.

This all stems from a video game auction I went to where I set my max bid of $150 for a Street Fighter II Hyper Fighting machine. The final bid was $160. Kinda make me sick, but at the same time, it would have been difficult to bring home and move into 5 more homes that I would eventually live in.