Teaching Kids Value: A Mall Experience

I really used to love going to malls. One of my favorite memories as a kid was scraping up enough money during the week to purchase a new hip-hop cassette tape and a paper cup of thick-cut fries from the Steak Escape. We took our children to the Opry Mills Mall in Nashville on vacation so they could see its grandness. I turned my back for one minute and it happened. My daughter was held hostage by a shiny object at a kiosk.

The young lady was selling “splat toys”. You fling it at the wall and it flattens out in a hilarious fashion. My daughter was intrigued and proceeded to practice her softball pitching motion and hit the bullseye. She thought the price wasn’t a good deal, walked away, but then accepted the lady’s counteroffer. She spent her hard-earned allowance money and this is where the story becomes a life lesson.

When she got a chance to use the new toy it burst open after about a dozen tosses. She was quite upset that her money was now gone and she had no way to return it. No, I didn’t rush out and buy her a new one. I didn’t offer to reimburse her for the allowance. I did teach her what the phrase “Caveat Emptor” means.

Why did ToysR US go out of business?

IMG_8943

Mostly because of this: Can you buy online and pickup in store? The short answer is no.

Once upon a time, I tried to stop by Toys R Us and pick up something for my child. Picked up the box, walked to the front registers, and the insanity began.

  • Me: “I saw this at ToyRus.com for 10 dollars less, can I get that price?”
  • Them: “No, we don’t price match”
  • Me: “You don’t price match yourself”
  • Them: “No sir”
  • Me: “Ok, let me use my iPhone to order it online and pick up in-store, You know how ridiculous this is right?”
  • Them: “I don’t make the policy”
  • Me: “Should I carry this over to Customer Service, because that’s where I’ll need to pick it up.”
  • Them: “I’ll carry it for you” (I enter my info, pick my store, and guess what, it’s out of stock!)
  • Me: “I’m holding the product, yet it’s out of stock at your store.”
  • Them: “Yes sir, when it’s the last one, it’s out of stock”
  • Me: “You know how ridiculous this is right”.
  • Them: “I don’t make the policy”
  • Me: “So I can’t buy this for the online price, even though it’s in stock here.”
  • Them: “I don’t make the policy”
  • Me: “Well, I guess you will lose $40 instead of only $10, I’ll just pay $1 more from Amazon.com”
  • Them: “I don’t make the policy”

I would like to know who failed Marketing and Economics and made these policies.